Continuity of Care
The CPSO approved four policies and one companion document on September 20, 2019.
Continuity of Care
The CPSO approved four policies and one companion document on September 20, 2019.

New Continuity of Care Policies: Overview

On September 20, 2019, the CPSO approved a suite of four policies and one Advice to the Profession companion document. The policies outline the mandatory regulations (the “musts”) and the companion document suggests optional best practices and advice. The policies are now in force.

Availability and Coverage Policy

Sets out expectations for availability, after hours coverage, and coverage during temporary absences from practice.

Managing Tests Policy

Sets out expectations for ordering and managing tests of all kinds.

NOTE: The Managing Tests policy replaces the 2011 Test Results Management policy.

Transitions in Care Policy

Sets out expectations for the transfer of patient care (or an element of patient care) between physicians or between physicians and other health-care providers.

Walk-in Clinics Policy

Sets out expectations for physicians practicing in walk-in clinics, specifically related to continuity of care.

Advice to the Profession: Continuity of Care (Companion Document)

Provides additional advice and general information to support the understanding and implementation of the expectations outlined in the four Continuity of Care policies.


The information provided in these resources is for informational purposes only and is not to be construed as legal advice. Physicians are ultimately governed by the CPSO policies which can be found at:
https://www.cpso.on.ca/Physicians/Policies-Guidance/Policies. These resources are not intended as a substitute for reading the CPSO Continuity of Care policies in full.


Questions or Feedback?

For questions about the expectations set out in the Continuity of Care policies

Contact the CPSO Physician Advisory Service:

Phone: 416-967-2606 / Toll Free: 1-800-268-7096 x 606


For information about the OMA’s work related to continuity of care

Contact the OMA Economics, Policy, and Research continuity of care inbox:

Email: COC@oma.org


To provide feedback on the implementation checklists

Contact the OMA Knowledge Translation & Implementation program:

Email: KT@oma.org


Updated: October 21, 2019